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All mail items should be addressed to
a specific individual, organization or
company name. This information
must always be located in the
address lines above the Post Office
Box reference.

Late or lost mail

As safe and secure as we are, we're always striving to get better. To help us improve,
please let us know if you think an item of your mail might be lost. This page will give
you some key tips on how to proceed.

Every one of the 3,000 items we deliver each day is important to us because we
know how important it is to you. We aim to handle all letters and parcels with the
utmost care. Unfortunately, sometimes items can go astray.

If you think your post is late or has been lost, then we want to hear from you. Being
able to locate a single item of ordinary mail is often difficult without a tracing number.
Postal administrations overseas will not usually search for an item of mail if it does not
have a traceable barcode number on it. So, before you contact us, please take a look
at the list below for some of the more common reasons that mail is sometimes delayed.

Incorrectly addressed mail

An incomplete or incorrect address will cause delays – an item could even be delivered
to the wrong address! Please double-check addresses before you send letters or

Try to ensure that whoever sends your mail knows your full address, including the
postcode, and writes the address clearly and in the correct place on the letter or parcel.

The most common reason for delivery delays is when an item is addressed to a street
address instead of a P.O. box number. Find out more about correctly addressed mail
from the Post Office near you.

Check your Postcode

A postcode makes sorting and sending your mail quicker and easier. Make sure you
include a postcode whenever you send mail.

Redirected Mail

Post that is redirected to your new address requires our extra attention, which can
delay its arrival.

Redirecting mail is a hassle-free way to ensure that you still receive important post even
after you ’ve moved your home or business. However, because the mail needs to be
sent to an address different from that written on the letter or parcel, it can take a little
longer to arrive. Please allow an extra day or two in addition to the usual posting times
for redirected mail to arrive.

If your mail still hasn’t arrived in that time, please let us know. Read more about redirected mail – (hyperlink)Report the problem This
is for customers to fill-out – the reports should go to –
This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Belize Postal Service standards of delivery

Local mail posted in Belize City by 10 a.m. Monday to Friday will be delivered to any
Belize District postal destination the next day. Mail posted at any postal location
country wide by 10 a.m. Monday to Friday will be delivered to any postal destination
within the country within three days.

Missed drop-off times

If you’re sending mail, you’ll need to get it to us in by 10 a.m. Monday to Friday.
Otherwise your mail probably won’t get processed until the following working day.

If you’re posting mail at a Post Office, the last collection will be at 10 a.m. Monday
through Friday . Last collections for Post Boxes vary from area to area, but collection
times should be clearly marked on each Post Box.

The content of the package you are sending is on the prohibited list

Unfortunately we are unable to deliver everything you post. Please check first before
you send your next letter or parcel.

While we aim to deliver everything that is brought to the Post Office for mailing, there
are restrictions regarding what can be sent in the post. Each country sets its list of
prohibited items; the onus is on the customer to be aware of that list when sending to a
particular country. For example, we cannot deliver flammable or toxic liquids or
cigarette lighters and illegal drugs. While you may not think you’d ever try to mail
something like that, be aware that most paints fit into this category.

Ultimately the safety of our staff and of the general public is foremost in our minds. If
we discover items in the post that could be harmful to employees or members of the
public or that are prohibited by law, they may be confiscated by the relevant authorities
such as Customs or the Royal Cayman Islands Police or dispose of them ourselves.
prohibited list.

Public holidays

Please be aware that the Belize Postal Service does not deliver on public holidays. The
following days are classed as public holidays.

1 January New Year’s Day.
9 March Baron Bliss Day.
21-24 March Easter.
1 May Labour Day.
24 May Commonwealth Day.
10 September St George’s Caye Day.
21 September Independence Day.
12 October Columbus Day.
19 November Garifuna Settlement Day.
25 December Christmas Day.
26 December Boxing Day.

Election Day every 5 years for General Elections
and every 3 years for Municipal Elections

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